MOOSEMTN REMOTE SUPPORT
A helping hand.
Right on your screen.
With your permission, we can connect to your Windows computer to troubleshoot a problem or help install software. Your technician will install and configure MooseMtn Remote Support, our Windows app built on RustDesk.
MooseMtn Remote Support for Windows
A simple way to receive help on your computer. Your installation arrives preconfigured for MooseMtn: there are no server settings or access passwords to enter in the customer app.
We’re testing the installer and automatic updates on Windows. Please arrange support with MooseMtn; there is no custom installer available here yet.
For supported Windows 11 releases, or Windows 10 22H2 with extended security updates. Windows ARM computers are outside this first release.
Let your technician set it up
We install the app with your permission, verify this computer’s connection, and choose the support mode with you. Give your technician the computer ID shown in the app using Copy ID.
Technician installation checklist
- Check that the computer is supported and record the customer’s authorization.
- Verify the accepted installer and its signing certificate. Install only the public certificate; keep the signing private key on the protected signing computer. For MSIX, use Local Computer → Trusted People, not Trusted Root Certification Authorities.
- Install with administrator approval. Use the protected onboarding utility to verify the MooseMtn server and select attended or unattended access.
- Test the connection, two-factor authentication when unattended, and access after a restart. Record the new computer ID in the customer’s Computers tab.
- After verifying the replacement, explicitly disable or remove the old RustDesk service. Its credentials are not migrated automatically.
Use only the selected, tested installer format. Updates are installed when support sessions and file transfers have ended. Closing the app window does not remove ongoing access.
Choose the support you need
Help while you’re at the computer
Give your computer ID directly to your MooseMtn technician. Approve the incoming request in the app and stay nearby, or decline if you were not expecting help. This mode requires your approval for each connection.
If a software installation needs administrator access, we may request elevation. You’ll need to approve that first Windows prompt. We’ll use an authorized administrator account; Windows security stays enabled.
Ongoing support while you’re away
After you authorize ongoing access, your technician will configure the Windows service, a unique access password, and connection two-factor authentication without trusted-device bypass, then test access after a restart. Your computer must remain powered on and connected to the internet.
Administrator and remote-access passwords are kept in a password manager. Don’t put them in a ticket, email, or this website.
Mac technician setup
The technician uses the official RustDesk app on a Mac. The MooseMtn portal’s Open remote support button opens that app using the computer’s ID. It records a launch request; start the ticket timer separately when billing time.
Official RustDesk downloadsConfigure the technician’s Mac
Choose the macOS download for your Mac: ARM64 for Apple silicon, x86_64 for Intel. Follow the official Mac setup instructions.
Server setup is pending. Obtain the verified MooseMtn server settings before connecting; don’t use RustDesk’s default public server.
About & source code
MooseMtn Remote Support is based on RustDesk 1.5.1 and licensed under the GNU Affero General Public License v3. Each distributed version includes its corresponding source and build instructions.
Matching source will be published alongside the first accepted installer.